Frequently asked questions
Got questions? We’ve got answers.
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3402 Torchlite Terrace Lane Sted D Katy, Tx 77494. We are located in a strip center behind Kolache Factory at 99 and Westheimer Parkway
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We offer online and in-person therapy. If you choose online, you will create a portal account, log into your account and access the online platform there. You do not need any specific software.
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Yes, we love to connect face to face and would be happy for you to come see and experience our welcoming office space.
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Our fees are based on level of therapist.
Fully Licensed Therapist: $165
Associate Level : $110
Graduate Counseling Intern: $60
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Insurances accepted are therapist dependent. You can go to therapist bio pages to see what insurances are accepted by therapist.
Aetna, Blue Cross Blue Shield, Cigna, and United Health Care
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It depends what type of counseling you are seeking.
For children and teens, your first session is a parent only session to get background information, general understanding of issue, and answer any questions or concerns. Please bring your paperwork or arrive a few minutes early to fill out paperwork.
Please bring any other paperwork that would be helpful to the therapeutic process; such as, court documents, diagnosis, school documents, etc.
If you are seeking adult counseling, please fill out paperwork prior to session or arrive a few minutes early to fill out.
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We do not impose any particular beliefs or practices on our clients. Each individual will have the opportunity during the first session to express whether or not they would like to incorporate their faith in the counseling process (prayer, Biblical application, etc). If you know you want Christian counseling, prior to the first session, you can specifically ask for our trained Christian counselor.
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You have the right to receive a “Good Faith Estimate”
explaining how much your medical care will cost
Under the law, health care providers need to give patients who don’t have
insurance or who are not using insurance an estimate of the bill for medical
items and services.
You have the right to receive a Good Faith Estimate for the total
expected cost of any non-emergency items or services. This includes
related costs like medical tests, prescription drugs, equipment, and
hospital fees.
Make sure your health care provider gives you a Good Faith Estimate
in writing at least 1 business day before your medical service or item.
You can also ask your health care provider, and any other provider you
choose, for a Good Faith Estimate before you schedule an item or
service.
If you receive a bill that is at least $400 more than your Good Faith
Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises or call 832-406-4304. -
Clients have the right to request access to their health care records.
To request your records:
1. Submit a written request by email.
2. Include your full name, date of birth, and the specific records you are requesting.
3. Requests may be subject to identity verification and applicable fees as permitted by law.
4. Records will be provided within the timeframe required by Texas law.
If you have questions about requesting records, please contact the practice directly using the contact information listed on this website.
If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.
Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.
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If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.
You can file a complaint online at:https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.
These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.
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If you would like to contact the Texas Behavioral Health Executive Council (BHEC), which oversees behavioral health licensing boards in Texas, you may do so using the information below:
Texas Behavioral Health Executive Council
Website: https://www.bhec.texas.gov
Contact Page: https://www.bhec.texas.gov/contact-usThe Council can provide information about licensure, regulations, and the complaint process.
Have more questions? Ready to get started?

